- 1 GameStop Interview Questions and Answers | GameStop Interview Tips
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GameStop Interview Questions and Answers | GameStop Interview Tips
Hello everyone! Are you looking for any guideline regarding on employment or recruiting process? If yes, then you arrive at the right place to see. Hence, today I am going to share information about GameStop.
Well, before getting a job in the GameStop, you should prepare well for the GameStop interview and should know about GameStop Openings, GameStop Hiring process, GameStop benefits and how to apply for the job as well.
So, you can make the best impression in your GameStop Job Interview by demonstrating your understanding of the most important company facts as below mentioned. Prepare your GameStop Interview Questions responses now by practicing the best answers to these questions and some essential GameStop Interview Tips as well.
Number of locations
|7,276 outlets (2018)|
Number of employees
25-45,000 part-time (2018)
|Parent||NeoStar Retail Group (1994-1996)
Babbage’s Etc. (1996-1999)
Barnes & Noble (1999-2004)
|Divisions||Video Game Brands
EB Games Australia
Zing Pop Culture
GameStop Job Interview Tips
An application can be submitted online or in person at the store location. Customer service representative and game advisor applicants, for example, may have just one in-person GameStop job interview. However, instances where the company also conducts a brief phone interview can also occur. Those interviewing for management positions typically have at least one phone interview followed by two in-person interviews with store managers and district managers. If offered a store manager position, a 30-day training program must be completed.
Be Flexible Regarding Working Hours
Understand that, when working retail, scheduled work may exceed the actual store operating hours. This happens because employees need to prepare the location for the store opening in the morning and close the store in the evening. Typical retail hours may also be expanded during holidays or special events.
When applying for a position with direct customer contact, expect to chit chat during the interview. During the GameStop job interview, the hiring manager will be looking for someone who is outgoing, social and capable of engaging in conversation beyond talking about gaming. Think about your personal interests beyond gaming and other possible topics of conversation.
Arrive on time and be prepared to jump right into the GameStop job interview.
Look presentable with clothing that is clean and free of wrinkles. While it isn’t necessary to wear a suit, business casual or smart casual attires are appropriate for both men and women.
GameStop Interview Questions & Answers
GameStop job interview questions for applicants with less job experience will often focus on the specific position. Management applicants should expect GameStop interview questions and answers that are situational and address topics around working with staff and customers. Below are sample questions and suggested answers for popular GameStop positions. It is also a good idea for the job applicant to ask questions and take the opportunity to clarify job scheduling, pay, and responsibilities.
GameStop Interview Questions & Answers for the Store Manager Position
Q1: How will you go about helping the district improve sales?
A: While this location is an individual store within the district, it adds to the total of district sales. By first focusing on offering excellent customer service and increasing sales at the local level, the district level is ultimately impacted positively.
Q2: Describe a situation where you had to coach an under-performing associate and the steps you took.
A: In my current position, I work with someone who is very social and outgoing. However, he falls short in his ability to offer an appropriate level of customer service. I explained to him that while he is exceptionally friendly and personable, he sometimes does not meet the customers’ needs and they sometimes seek assistance from another person. When he realized that he was falling short in this area he became more attentive and put forth an effort to improve his customer service skills.
Q3: Tell me about a time when you had to help an associate deal with a dissatisfied customer.
A: When working with an unhappy customer, it is important to listen to the person’s concerns and try to relate to the situation. If I can put myself in the customer’s shoes, I can often offer a logical solution that satisfies both the customer and the company. I also take the time to discuss the situation with the associate who originally worked with the customer. Because sometimes it’s important to offer a learning opportunity that can provide guidance for future situations.
GameStop Interview Questions & Answers for the Customer Service Representative Position
Q1: Tell me about a time when you had to deal with a difficult customer.
A: I had a customer who was unhappy about a sale in the store because only certain items were part of the promotion. I took the time to be friendly toward and gave her extra attention. While I couldn’t do anything about the eligible items for the promotion, I could be kind and give her excellent customer service.
Q2: What is your favorite game?
A: I enjoy sports games like FIFA and Madden; however, a little Nintendo Mario Cart is always fun offers a lot of laughs.
Q3: Why are you looking for a new job?
A: While I enjoy my current job and coworkers, there is no full-time schedule available and I would like to have more work hours each week.
GameStop Interview Questions & Answers for the Games Advisor Position
Q1: Why do you want to work for GameStop?
A: I enjoy gaming and I want to work in a social environment where I can have challenging conversations about this. GameStop is a popular business and I enjoy staying busy while at work, helping others and answering questions.
Q2: What gaming consoles are you knowledgeable of?
A: I am very experienced with Playstation, Xbox, and Nintendo. However, I prefer the ease of use and game selection of PlayStation.
Q3: Do you know how to up-sell during the payment transaction and are you comfortable doing so?
A: Yes, I know how to up-sell and I am comfortable in doing so. I don’t offer suggestions for random items, but instead, items that relate to the purchase. I could also refer to things we have discussed during the customer’s time in the store. If the suggestions are appropriate, then upselling will come naturally and not feel forced or pushy for the customer.
GameStop Customer Service
1 (800) 883-8895
Monday-Saturday: 10 AM – 9 PM
Sunday: 12 AM – 6 PM
625 Westport Pkwy.
Official site: https://www.gamestop.com/
Career site: https://careers.gamestop.com/
Facebook page: https://www.facebook.com/GameStop
Twitter page: https://twitter.com/gamestop
Instagram page: http://www.instagram.com/gamestop
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