Best Buy Interview Questions | Best Buy Interview Tips

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Best Buy Interview Questions & Answers | Best Buy Interview Tips

Hey there! Are you looking for guidance for any employment process? Then you appear on the right page to look out. Today, I am going to share information about Best Buy Careers. 

Well, before appearing at Best Buy Interview you should know the detail information about the Best Buy, and Best Buy interview Questions and Tips & tricks as well. Am I Right?

So here in this article, I have mentioned information about Best Buy Interview Tips and Best Buy Interview Questions and Answers. Thus, read it from top to bottom and prepare well for your Best Buy Job Opening and make your first impression strong in Best Buy Interview.

About Best Buy

Industry Retail
Founded August 22, 1966; in St. Paul, Minnesota, United States
Founder Richard M. Schulze
  • Richfield, Minnesota
  • United States
Number of locations
  • 1,008
  • (FY FEB 3, 2018)
Areas Served
  • United States
  • Canada
  • Mexico
  • Puerto Rico
Key people
  • Hubert Joly
  • (Chairman & CEO)
  • Corie Barry
  • (CFO)
Products Consumer electronics
Divisions Best Buy Canada
  • Best Buy Mobile
  • Geek Squad
  • Magnolia Home Theater
  • Pacific Sales

Best Buy Interview Tips

If you are applying for a position that requires specific knowledge, do your research! Do not walk in knowing anything about the position you’re applying for. While Best Buy will provide you with comprehensive training after being hired, you need to know the basics to demonstrate that you have a working understanding of and interest in the area of the position.

The following tips will help you before the interview:

  • Have a list of questions to ask before you go in for the interview.
    If you don’t ask questions, you risk looking like you don’t take the position seriously. Interviewers will expect you to have questions if you are serious about the job.
  • Do research on Best Buy’s history, policies, and procedures before arriving in your interview.
  • Research common behavioral-based interview questions.
    Especially if the position you are applying for is a customer-facing sales position, expect to be asked many common behavioral-based questions in your Best Buy interview.

These tips will help you during the interview:

  • Make eye contact with the interviewer.
  • Do not ignore to ask your questions.
  • Make sure you dress neat and business casual.
  • Arrive 5-10 minutes early to your interview. You don’t want to be late!
  • Introduce yourself precisely and shake the hand of the interviewer.

Best Buy Interview Questions & Answers

Best Buy Interview Questions & Answers for the Sales Consultant or Cashier Position

Q1: Give me an example of a time you encountered a customer who could not be made happy. How did you handle the situation?
A1: At my previous job, a customer began to yell at me because she was trying to return an item outside of the return policy. Although it was a difficult situation, I remained calm and attempted to let her know that I understood she was upset. I followed company protocol for what to offer a customer in this situation, but she still wasn’t happy. When the situation began to escalate beyond my control, I called a manager over to handle the customer and proceeded to check out the next customer in line.

Q2: How do you believe employee theft should be dealt with? What would you do if you witnessed an employee stealing?
A2: I don’t think employee theft should be tolerated. Employees who steal should be fired. If I saw an employee stealing, I would notify the manager and take note of the time so that management could find the incident on the security cameras.

Q3: What is your ideal work environment?
A3: I do well in a fast-paced work environment. I enjoy staying busy during my shift, and I love learning about new technology products. (You get bonus points if you mention a specific type of product Best Buy carries that you’re interested in, and what it means to you).

Best Buy Interview Questions & Answers for the Customer Service Specialist Position

Q1: What does customer service mean to you?
A1: Great customer service starts with introducing yourself to the customer and determining their needs. Once you understand what the customer came in for, you can help them find what they need, or suggest products and provide a solution for them. It’s important to make sure you understand what exactly they need help with, and that you can answer any questions they might have. If you don’t have an answer for them, try to find one.

Q2: Describe a time that you went above and beyond for a customer.
A2: Tell the interviewer about a time when you did a little (or a lot) extra for a customer. Example: A customer asked me to email them when we received new stock of a specific item, and I did, or a customer lost their cellphone in the store and I helped them look for it; we found it under a rack.

Q3: How would you deal with a situation where you were assisting a customer who was taking up a lot of time but had multiple other customers needing assistance?
A3: If I had been helping a customer for a long period of time, and they were being indecisive or carrying on a long conversation, I would politely let them know that I would love to hear the rest of that story, but that I have a couple of other customers needing assistance, and that I will be right back with them to answer any questions they have. I’d thank them for their patience. Then, I would begin assisting the other customers and return to the first one when finished.

Best Buy Interview Questions & Answers for the Geek Squad Agent Position

Q1: What PC do you have?
 Describe your PC, and include information about the model and specifications. You should know the basics about PC specs before applying for a Geek Squad position.

Q2: How would you describe PC repair to someone who knows nothing about computers?
A2: PCs need maintenance to keep them running smoothly, just like a car or a home. The average PC lasts 3-5 years before needing to be replaced, but if you maintain your PC regularly, you can extend the life of your PC by several years. This will save you money in the long run.

Q3: What would be the top 3 things you’d suggest a customer look for in a new gaming laptop?
A3: You want to show that you understand current specification standards related to gaming laptops. You also want to show that you’re able to guide the customer to make higher-priced purchases. Example: A high-end dedicated GPU, 8+ gigs of RAM, and a newer, quad-core processor. You could also mention graphics card specifications, as graphics cards often make or break the gaming experience.

Best Buy Customer Service

Contact Number:
866-MY-BBY-HR (866-692-2947)

Working Hours:
Monday – Thursday: 10 AM – 9 PM

Friday – Saturday: 10 AM – 10 PM
Sunday: 11 AM – 7 PM

Mailing Address:

7601 Penn Ave. S
MN 55423, US

Useful Link

Official link:
Career link:
Facebook page:
Twitter page:
Instagram page:

Finally, I can say that this is all about Best Buy so I hope you get appropriate information about Best Buy Interview Question and Interview Tips. I wish you prepare well from this article and get selected in Best Buy Interview as well. However, if you have any doubt, query or have any suggestion to share then feel free to ask me or drop a comment in the below comment box. I will sort out and respond to you soon. For more update bookmark my site

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